Mystery shopping

Discover the secrets of your business success with our Mystery Shopper service! Our educated secret shoppers will provide you with valuable insights into your business so that you can improve quality, service AND increase sales in all countries of our region.

TYPES OF MYSTERY SHOPPING SERVICES:

MYSTERY SHOPPING – REPORTING

REPORTING PARAMETERS

TYPES OF REPORTS WHICH CLIENTS CAN RECEIVE, IN WHAT FORMATS AND WHAT ALL ACTIVITIES CAN BE COVERED. (REPORT CUSTOMIZED TO THE CLIENT)

MYSTERY SHOPPING INPUT ANALYSIS AND REPORTING

After all visits, the MVM team submits to the company a final written report that presents all the necessary “call to action” analyses in order to define the quick steps that need to be taken to improve the quality of service.

For the analysis of the collected information, a specialized program designed exclusively for the needs of MVM Group clients is used. Analytical reports are later formatted according to specific client requirements. Our clients use the information collected and processed to improve the brand and services.

REPORT

Example of report

  • References

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